Our Shipping & Return Policy


Shipping Policy


Estimated shipping delivery times:


USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days


Your order will be sent out on average within 3 days of ordering.


International shipping:


International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.


We do not take responsibility for customs fees.


Order never arrived:


If your order didn't end up arriving, be sure to let us know!


First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.


If the shipping address was correct, get in touch with us at Support@ScottPhotographyCompany.com noting your order number. We'll see what can be done.


Returns policy


Damaged items:


The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!



Wrong size:


If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.


If you'd like a different size, get in touch with us at Support@ScottPhotographyCompany.com and we'll let you know what your next steps are.

 

RETURN POLICY ADDITIONAL DETAILS:

We reship items or issue refunds ONLY if there was an error in manufacturing and if package was lost in transit (no clear details or cause) or damaged in transit. If there was manufacturing error, we ask only for product images that show the defect. We don’t ask to ship the products back to us, it’s enough to supply the images.

** We don’t issue re shipments or refunds for size changes, design or color of a product; We do not refund orders for buyer’s remorse **

**Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.**